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Terms & Conditions

Effective Date: 23 July 2026

 

These Terms & Conditions apply to all services provided by ML Drainage Group, a sole trader business operated by Matthew Laws (“we”, “us”, “our”). By accepting a quotation or booking our services, you agree to these Terms & Conditions.

1. Our Services

ML Drainage Group provides domestic and commercial drainage services, including but not limited to:

  • Drain unblocking

  • High-pressure water jetting

  • CCTV drain surveys

  • Planned preventative maintenance (PPM)

  • Drain cleaning

  • Drain inspections

  • Emergency call-outs

  • General drainage maintenance and advice

2. Quotations

  • All quotations are provided free of charge unless otherwise agreed.

  • Quotations are valid for 30 days from the date issued.

  • Additional work requested after a quotation has been accepted may incur additional charges.

  • We will discuss and agree any additional costs with you before carrying out further work where reasonably practicable.

3. Booking and Appointments

  • Appointment dates and times are estimates and may be affected by emergencies, traffic, weather or other unforeseen circumstances.

  • We will make every reasonable effort to arrive on time and will keep you informed of any significant delays.

4. Access to the Property

The customer is responsible for providing safe and reasonable access to the work area.

If access cannot be gained at the agreed appointment time, a call-out charge may apply.

5. Payment

Unless otherwise agreed in writing:

  • Payment is due upon completion of the work.

  • Commercial customers may be offered agreed payment terms.

  • We reserve the right to charge interest on overdue invoices in accordance with applicable UK legislation where appropriate.

Accepted payment methods will be confirmed at the time of booking.

6. CCTV Drain Surveys

Drain surveys provide an assessment of the drainage system based on conditions visible at the time of the inspection.

Hidden defects or issues that are not visible during the survey cannot be guaranteed to be identified.

Survey reports remain the intellectual property of ML Drainage until payment has been received in full.

7. Drain Unblocking

While we will use reasonable skill and care to remove blockages, we cannot guarantee that:

  • all drainage defects will be identified during the visit;

  • damaged or collapsed pipework will be repairable without further work; or

  • future blockages will not occur.

Recurring blockages may indicate underlying structural issues requiring further investigation.

8. Customer Responsibilities

Customers agree to:

  • provide accurate information regarding the issue;

  • ensure safe access to the property;

  • disclose any known hazards;

  • keep children and pets away from the work area where possible.

9. Liability

We will carry out our services using reasonable care and skill.

To the fullest extent permitted by law, we shall not be liable for:

  • pre-existing defects within the drainage system;

  • hidden underground damage not reasonably identifiable;

  • delays caused by circumstances beyond our control;

  • consequential or indirect losses.

Nothing in these Terms excludes liability for death, personal injury, fraud or any liability that cannot legally be excluded.

10. Cancellations

Please provide at least 24 hours’ notice if you need to cancel or rearrange an appointment.

We reserve the right to charge a reasonable cancellation fee where appointments are cancelled at short notice or where an engineer attends but cannot gain access.

11. Guarantees

Any guarantee provided applies only to the specific work carried out by ML Drainage and does not cover:

  • misuse of the drainage system;

  • accidental damage;

  • structural defects;

  • root ingress;

  • ground movement;

  • third-party work completed after our visit.

Where a guarantee is offered, its duration and scope will be confirmed in writing.

12. Complaints

If you are unhappy with our service, please contact us as soon as possible. We will investigate your concerns and aim to resolve them promptly and fairly.

13. Privacy

We process personal information in accordance with our Privacy Policy, available on our website.

14. Governing Law

 

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

ML Drainage Group
Matthew Laws (Sole Trader)

Email: info@mldrainagegroup.com
Telephone: 07405894566

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