Privacy Policy

Effective Date: 23 July 2026

Who We Are

ML Drainage Group (“we”, “us”, “our”) is a sole trader business providing domestic and commercial drainage services.

Business Owner: Matthew Laws
Trading Name: ML Drainage Group
Email: info@mldrainagegroup.co.uk
Telephone: 07405894566
Business Address: Trinity Cottage, 36 The Butts, Kenninghall, NR162EQ

We are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Information We Collect

We may collect the following personal information:

Your name
Email address
Telephone number
Property address
Details about your drainage enquiry
Any information you provide through our contact forms, emails or telephone calls

Our website may also collect technical information such as:

IP address
Browser type
Device information
Website usage data through cookies and analytics

How We Use Your Information

We use your information to:

Respond to enquiries and provide quotations
Arrange appointments and carry out our services
Contact you regarding your booking
Issue invoices and maintain business records
Improve our website and customer experience
Comply with legal and tax obligations

We only collect information that is necessary for these purposes.

Lawful Basis for Processing

We process your personal data under one or more of the following lawful bases:

To perform a contract with you.
To take steps at your request before entering into a contract.
To comply with our legal obligations.
For our legitimate business interests, provided these do not override your rights.

How We Store Your Information

We take reasonable steps to keep your personal information secure.

Your information is stored securely and is only accessible to authorised persons. We use reputable service providers, including Wix, to host our website.

How Long We Keep Your Information

We only keep your personal information for as long as necessary.

Business records such as invoices may be retained for up to six years to comply with HMRC requirements.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties where necessary, including:

Website hosting providers (such as Wix)
Payment providers
Accountants
Legal or regulatory authorities where required by law

Any third parties are expected to protect your information appropriately.

Our website uses cookies to improve your browsing experience and to understand how visitors use our website.

Where required, we will ask for your consent before placing non-essential cookies on your device.

You can control cookies through your browser settings.

Your Rights

Under UK data protection law you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information where appropriate.
Restrict or object to certain processing.
Request transfer of your data where applicable.
Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details above.

Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO).

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Matthew Laws
Trading as ML Drainage Group
Email: info@mldrainagegroup.com
Telephone: 07405894566